Refund & Cancellation Policy
Last Updated: September 5, 2026
At Control Alt Recover, we deliver actionable, high-value strategic frameworks and executive diagnostic assessments. Please review our refund and cancellation terms below before purchasing digital products, diagnostic evaluations, or advisory services.
1. Diagnostic and Assessment Services
No refunds on diagnostic services. All purchases of diagnostic evaluations – including the Signal Check ($49.95) and Executive Diagnostic ($350) – are final and non-refundable once scheduled or once diagnostic assessment work has commenced.
- Rationale: Diagnostic offerings involve dedicated calendar reservation, preliminary assessment review, and senior advisory preparation time.
- Rescheduling Policy: You may reschedule your scheduled diagnostic session at no additional charge by providing written notice to hello@controlaltrecover.com at least 24 hours prior to your scheduled time.
- Late Rescheduling and No-Shows: Rescheduling requests received with less than 24 hours notice or missed appointments may result in forfeiture of the session fee without refund.
2. Digital Products and Downloads
All sales of digital products – including the Strategy Alignment Playbook, Field Guide, and downloadable templates – are final and non-refundable.
- Due to the immediate digital delivery and irreversible access to proprietary frameworks and intellectual property upon purchase, we do not offer refunds on digital downloads.
- Technical Assistance: If you experience any issues downloading or opening your purchased digital files, contact hello@controlaltrecover.com and we will ensure you receive accessible files within one business day.
3. Executive Coaching, Workshops, and Fractional Advisory
Custom enterprise engagements, including The Leadership Operating System coaching, facilitated team workshops, and fractional recovery retainers, are governed by individual client service agreements.
- Retainers, workshop deposits, and scheduled engagement fees are non-refundable once engagement dates and calendar capacity are secured.
- Any cancellation or rescheduling terms will follow the specific terms detailed in your signed client agreement.
4. Chargebacks and Payment Disputes
If you have a billing question or believe there has been an error in your charge, please contact us at hello@controlaltrecover.com before initiating a chargeback with your bank or credit card provider. We are committed to addressing billing inquiries promptly and fairly.
5. Contact and Cancellation Inquiries
To request a session reschedule or if you have questions regarding this policy, please contact us with your name, purchase details, and receipt reference at:
Contact: hello@controlaltrecover.com